Loom

The best Loom users didn't figure it out alone. They found a community. Whether you're here because something's broken, because you know there's more Loom can do, or because you want to see how other...

• Article
• loom

Loom joined the Atlassian family in Fall 2023, and as part of integrating Loom into Atlassian’s suite of products, we are also changing how users log in to Loom. As this work continues, you may not...

• Article
• loom

Welcome We’re glad you’re here! If you came to the Loom Community for help with a Loom issue, this post explains the fastest way to reach our Support team. We’re unable to troubleshoot technic...

• Article
• loom

I have evergreen trainings. Some students question them because of the date. 2 years old. They are current. This is a loom feature I would like to remove. Is that possible?

• Question
• loom

Hola    El administrador actual ya no esta en la empresa y necesito que se cambie el administrador a mi cuenta. Como lo puedo hacer? 

• Question
• cloud
• loom

When I exported one of my videos to edit, I noticed there were chunks of audio missing. The one which sits on Loom is fine and all of the audio is there. I compared it by playing it side by side and...

• Question
• loom

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• Question

Hallo, i cant excess workspace. What to do?

• Question
• loom

I recorded a few training videos and a few of them needed to be stitched together. The issue is the sound level of the videos post stitching are very different. First half normal loudness but the se...

• Question
• cloud
• loom

I just wanted to comment on a LOOM video that I was sent to under a beta test for a company... I had to create an account in order to do that... now I am being HOUNDED for payments??? I NEED to cance...

• Question
• loom
• user-management

Can I be reimbursed if I cancelled the same day as withdrawn from account.

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I own 2 accounts: A and B. All videos belong to account A and are shared with account  B. Account B is an active admin user of A's workspace. I dont have the option My Workspace Content -&g...

• Question
• loom
• cloud
• trello
• trello-cloud

I am confused by the email I've gotten regarding my Loom workspace. Do I loose access to my video library if I do not take action in regards to this change with Atlassian? Or if I am happy with where...

• Question
• atlassian
• cloud
• loom

Loomで録画しましたが、1時間以上経ってもLibraryに表示されません。 録画完了後の画面・URLも確認できません。 アップロード失敗の可能性があるため、ローカルに残っている動画パーツから復旧できるか確認したいです。

• Question

I would like to cancel my accunt and all my data from Loom and Atlassian. Could you please let me know exactly what shall I do? Thank you. Best regards, Flavia Pankiewicz

• Question
• cloud
• loom

Hello,   I was charged for my Loom subscription on June 9 and would like to cancel my subscription and request a refund for this recent charge.   I would appreciate your review of my re...

• Question
• cloud
• loom

Please, I want to delete my account.

• Question
• cloud
• loom

I'm a sole trader with Paid Loom Business Plan. I don't use Teams.  I have never invited Team Mates. In only have the one workspace with only me in it. I have folders within my Library for each ...

• Question
• loom
• workspace

I cannot figure out how to change the user account admin in Loom. I have been trying to work with support and it isn't working for me. I am getting rerouted to different places and very confused. i c...

• Question
• loom
• not%20applicable
• user-management

I am confused by the emails from Atlassian. I thought that our videos stored within Loom will be fine with the merge. Today, I received an email about transferring videos and the steps listed did not...

• Question
• cloud
• loom

Hi there,   I don't have another workspace to transfer my videos to. If I don't transfer my videos, am I going to completely lose access to them if they just stay in my current workspace? What...

• Question
• cloud
• loom

When I go to Personal Settings, there is not a 'My Workspace Content' option. My videos are all in the Workspace not personal library.   

• Question
• cloud
• loom

Hi everyone, I’m on an education plan and following the Loom doc to transfer content between workspaces: https://support.atlassian.com/loom/docs/transfer-content-between-workspaces/ In https://www....

• Question
• cloud
• loom

Do I need to transfer my videos to a different account? The videos are personal interviews only

• Question
• cloud
• loom

Hi, I’d like to cancel my subscription to this programme before the trial period ends. I can’t find the button or a way to cancel my subscription. thank you, Giulia 

• Question
• loom
• not%20applicable
• security-and-access-policies

I got an email about data transfer to 'a new workspace' by July 6 OR ELSE! how does this apply to me? I only use this to record for my own resources - why is there no one to answer these questions?&...

• Question
• loom

Hi I received a message about migrating files from Loom to Atlassian. Is Loom now a part of Atlassian and is this a required change?   Is everything else the same aregarding plans/billing with...

• Question
• loom

I received an email about transferring content to another workspace before July 6.  If I don't want to move my content to another workspace can it remain where it is without losing any of my vid...

• Question
• loom
• cloud